Frequently Asked Questions

• Q: What materials are these shoes made of? A: These shoes are made from super fiber leather for the upper material and rubber for the sole. The wheels are constructed from polyurethane.
• Q: What is the weight limit for these skates? A: The maximum weight limit for professional users is ninety kilograms, while beginners should weigh no more than one hundred kilograms.
• Q: What size should I order for these shoes? A: These shoes come in size US ten and a half. It is advisable to refer to the size chart and measure your foot for the best fit.
• Q: How do I switch between skate and sneaker mode? A: To switch modes, press the button located at the back of the shoe to retract or extend the hidden wheels. This allows you to transition easily between skating and walking.
• Q: Are these suitable for beginners? A: Yes, these shoes are suitable for beginners, but they should not exceed a weight of one hundred kilograms for safety.
• Q: How do I use the automatic button feature? A: To use the automatic button, press and hold the button at the back of the shoe to engage the wheels. Release the button to lock the wheels in place.
• Q: How do I clean these roller shoes? A: To clean the roller shoes, wipe the exterior with a damp cloth and avoid submerging them in water. Ensure the wheels are free from debris for optimal performance.
• Q: Can I use these shoes on rough surfaces? A: It's recommended to use these shoes on smooth surfaces for the best skating experience. Rough surfaces can wear down the wheels more quickly.
• Q: Do these shoes come with a warranty? A: Yes, the shoes come with a manufacturer warranty that covers defects in materials and workmanship. Check the packaging for specific terms.
• Q: Are these shoes safe for children? A: Yes, these shoes are designed for children, but they should always be supervised by an adult while in use to ensure safety.
• Q: How do I store these roller shoes? A: Store the roller shoes in a cool, dry place away from direct sunlight. Ensure the wheels are clean and free of debris before storage.
• Q: What if my shoes arrive damaged? A: If your shoes arrive damaged, contact customer service within thirty days for a replacement or refund. Keep the original packaging for the return process.
• Q: Can I replace the wheels if they wear out? A: Yes, the wheels are replaceable. You can purchase compatible replacement wheels to maintain the function of your roller shoes.
• Q: What type of activities are these shoes suitable for? A: These shoes are suitable for skating, parkour, and casual wear. They are versatile enough for various recreational activities.
• Q: Is there a size chart available for these shoes? A: Yes, a size chart is available to help you find the right fit. It's essential to measure your foot size before ordering.