We believe in making Hassle Free ‘Product Return’

The step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.

Conditions for Return:

▪ If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Authorization (RA) number within 15 days of the original delivery date

▪ Product Return will be permitted only through a Return Authorization (RA) number

▪ Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest

▪ Goods returned without a valid RA number will not be processed for refunds and may face an additional levy

▪ Goods returned without any defect/damage or a mismatch are subject to a restocking fee (25% of item price)

Criteria for Issuing a Refund:

Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:

▪ Products must be in the original manufacturer's packaging and shipped securely

▪ Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.

▪ Products labeled with a security seal must be intact/non-tampered

PS: Processing a Return may take up to 15 business days from the time of receipt

Defective/Missing Units:

Products which arrive defective or in a damaged state or with missing units will be resolved in the following way:

▪ Replacing all the affected units

▪ Giving a partial credit for the affected units

PS: Replaced Items will not have any additional credit issued against it

 

Shipping for Return:

➢ All shipping charges are borne by the customer.

➢ Shipping charges would be refunded under the following scenarios:

• Products Damaged/defective on Arrival
• Erroneous Product shipped by our store

➢ Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading.

➢ For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.

For more info, please contact us at support@toytooth.com
Address: Toytooth.com, 14932 Kuykendahl Road, Houston, TX 77090
Contact: Telephone: 281-456-3686
Email: support@toytooth.com