Frequently Asked Questions

• Q: What materials are the shoes made of? A: These shoes are made of super fiber leather for the upper and rubber for the sole. The wheels are made from durable PU material.
• Q: What is the size of these shoes? A: The shoes are available in US size seven and a half. It's essential to refer to the size chart before purchasing.
• Q: Are these shoes suitable for heavy users? A: Yes, these shoes can support users up to ninety kilograms for professionals and one hundred kilograms for beginners.
• Q: How do I use these roller skate shoes? A: To use the roller skate feature, press the button located at the back to retract the wheels. Then, push the roller to the sole and release the button.
• Q: Can these shoes be worn as regular sneakers? A: Yes, these shoes can be worn as regular sneakers when the wheels are retracted. They function as both skates and everyday footwear.
• Q: Are there specific size recommendations for wider feet? A: Yes, if your feet are wider, it’s recommended to choose a larger size for a more comfortable fit.
• Q: How do I care for these roller skate shoes? A: To maintain the shoes, regular cleaning with a damp cloth is recommended. Ensure that the wheels are also checked for wear and tear.
• Q: Is it safe for children to use these shoes? A: Yes, these shoes are safe for children, but they must be accompanied by an adult while wearing them for supervision.
• Q: What should I do if I receive damaged shoes? A: If the shoes arrive damaged, please contact customer support immediately to initiate a return or exchange process.
• Q: How do I store these roller skate shoes? A: Store the shoes in a cool, dry place away from direct sunlight to prevent damage to the materials and wheels.
• Q: Are these shoes suitable for beginners? A: Yes, these shoes are designed for beginners as well as professionals. However, beginners should weigh less than one hundred kilograms.
• Q: Can I use these shoes for skating in parks? A: Yes, these shoes are suitable for skating in parks as they feature a double row of wheels for stability and balance.
• Q: Do these shoes come with a warranty? A: Yes, the shoes come with a limited warranty that covers manufacturing defects. Please check the warranty policy for details.
• Q: How do the hidden wheels work? A: The hidden wheels can be activated by pressing a button at the back of the shoe, allowing for a seamless transition between skating and walking.
• Q: What is the weight limit for these shoes? A: The maximum weight limit for professional users is ninety kilograms, while beginners should not exceed one hundred kilograms.