Frequently Asked Questions

• Q: What materials is the puzzle frame made of? A: The puzzle frame is made of solid wood and features a protective UV acrylic front. This combination ensures durability and preservation of your puzzles.
• Q: What are the dimensions of the puzzle frame? A: The puzzle frame is designed for puzzles measuring twenty-three inches by twenty-eight inches. It has an interior depth of half an inch.
• Q: What backing does the frame use? A: The frame includes acid-free foam board backing. This material helps to keep the puzzle secure and preserves its quality.
• Q: How do I display the puzzle frame? A: You can display the puzzle frame either vertically or horizontally. It comes with wall hanging hardware for easy installation.
• Q: Is this puzzle frame suitable for all puzzle types? A: Yes, this frame is suitable for any jigsaw puzzle that fits within the twenty-three inches by twenty-eight inches dimensions. It works well for various styles.
• Q: How do I use the peel and stick puzzle glue sheets? A: To use the glue sheets, simply apply them to the back of your completed puzzle before framing. This ensures your puzzle stays intact and secure.
• Q: What is the best way to clean the UV acrylic front? A: You can clean the UV acrylic front with a soft, damp cloth. Avoid using harsh chemicals to prevent scratching the surface.
• Q: Is the wood frame treated for longevity? A: Yes, the wood frame is treated and made from solid wood to enhance its durability. This ensures it lasts while displaying your puzzle art.
• Q: Can I store the puzzle frame in a damp area? A: No, it is not recommended to store the frame in a damp area. Humidity can damage the wood and acrylic materials.
• Q: What type of puzzles can I frame with this kit? A: You can frame jigsaw puzzles that measure twenty-three inches by twenty-eight inches. This size accommodates most standard puzzles.
• Q: Is the puzzle frame safe for kids? A: Yes, the materials used in the puzzle frame are safe for children. The frame is designed for displaying art and is kid-friendly.
• Q: What if my puzzle frame arrives damaged? A: If your puzzle frame arrives damaged, you should contact customer support for assistance with returns or exchanges. They will guide you through the process.
• Q: How do I ensure my puzzle stays in good condition? A: To keep your puzzle in good condition, use the included peel and stick glue sheets and display it away from direct sunlight to prevent fading.
• Q: Is there a warranty on the puzzle frame? A: Yes, the puzzle frame comes with a warranty that covers defects in materials and workmanship. Check the manufacturer's guidelines for details.
• Q: Can I frame a completed puzzle without glue sheets? A: No, it is recommended to use the glue sheets to ensure the puzzle remains intact in the frame. Without them, pieces may shift.