Frequently Asked Questions

• Q: What materials are used in the puzzle frame? A: The puzzle frame is made of solid wood with a UV-resistant acrylic front. This combination ensures durability and protection for your puzzle.
• Q: What are the dimensions of the puzzle frame? A: The puzzle frame measures twenty-six and a half inches by thirty-eight and a half inches. It is specifically designed to accommodate puzzles of the same size.
• Q: Does the frame come with any additional components? A: Yes, the frame includes foam board backing, wall hanging hardware, and puzzle glue sheets. These components help you securely display and preserve your puzzle.
• Q: How do I install the puzzle frame? A: You can install the frame by using the included wall hanging hardware. It allows you to display the frame either vertically or horizontally.
• Q: Can I use this frame for other sizes of puzzles? A: No, this frame is specifically designed for puzzles measuring twenty-six and a half inches by thirty-eight and a half inches. Using it for other sizes may not provide a proper fit.
• Q: Are the puzzle glue sheets easy to use? A: Yes, the puzzle glue sheets are designed to easily peel and stick to your puzzle. This method is cleaner and simpler compared to traditional puzzle glue.
• Q: How do I clean the acrylic front of the frame? A: To clean the acrylic front, use a soft, lint-free cloth with mild soap and water. Avoid using abrasive materials to prevent scratching.
• Q: Is this puzzle frame safe for kids? A: Yes, the materials used in the puzzle frame are safe and non-toxic. However, adult supervision is recommended during installation.
• Q: How should I store the puzzle frame when not in use? A: When not in use, store the puzzle frame in a cool, dry place, away from direct sunlight. This will help maintain the integrity of the materials.
• Q: Is this puzzle frame suitable for outdoor use? A: No, this puzzle frame is intended for indoor use only. The materials are not designed to withstand outdoor conditions.
• Q: What is the return policy for the puzzle frame? A: The return policy allows you to return the frame within thirty days of purchase. Ensure the product is in its original condition for a full refund.
• Q: What should I do if the frame arrives damaged? A: If the frame arrives damaged, contact customer support immediately. They will guide you through the return or replacement process.
• Q: Does the frame come with a warranty? A: Yes, the puzzle frame comes with a one-year warranty against manufacturing defects. Keep your receipt for warranty claims.
• Q: Can I paint or customize the frame? A: Yes, you can paint or customize the frame if desired. Ensure to use appropriate materials that will adhere well to wood.
• Q: Does this frame come in other colors? A: Currently, this puzzle frame is only available in white. However, you may find other colors in different product lines.