Frequently Asked Questions

• Q: What is the size of the marquee light up letters? A: The size is three feet or ninety-one centimeters. This large size makes them perfect for eye-catching party decorations.
• Q: What material is used to make the marquee letters? A: The marquee letters are made from foam board. This lightweight material allows for easy assembly and customization.
• Q: How many pieces are included in the package? A: The package includes five pieces. It contains one marquee letter base, two mosaic frame side walls, one back stand, and one string bulb.
• Q: How do I assemble the marquee letters? A: You need to use a hot glue gun for assembly. Each piece is pre-cut and should be glued together according to the included instructions.
• Q: Can the letters be customized for different events? A: Yes, the letters can be customized to spell out names or phrases. This versatility makes them suitable for various celebrations like weddings and birthday parties.
• Q: Is installation required for the marquee letters? A: Yes, installation is required. You'll need to assemble the foam board letters using a hot glue gun, which is not included.
• Q: What is the best way to clean the marquee letters? A: To clean the marquee letters, use a damp cloth and avoid harsh chemicals. This will help maintain the foam board's integrity and appearance.
• Q: Are the marquee letters safe for indoor use? A: Yes, the marquee letters are safe for indoor use. They create a warm ambiance without any hazardous materials.
• Q: How should I store the marquee letters when not in use? A: Store the marquee letters in a cool, dry place. Make sure they are disassembled and packed to prevent any damage.
• Q: What if the light bulb does not work upon arrival? A: You can get a prompt replacement if the light bulb is not working. The seller offers a customer service guarantee for such issues.
• Q: Can these letters be used outdoors? A: While they are primarily designed for indoor use, they can be used outdoors in dry conditions. Ensure the foam board is protected from moisture.
• Q: Are there any color options available for these letters? A: The marquee letters are available in a white mosaic frame color. This neutral color complements various decor styles.
• Q: How long does it take to assemble the marquee letters? A: Assembly typically takes about thirty minutes. This includes following the instructions and allowing time for the glue to set.
• Q: What is the return policy for the marquee letters? A: The return policy allows for replacements for defective products. If you encounter issues like cracked or missing pieces, customer service will assist you.
• Q: Are the marquee letters suitable for children's parties? A: Yes, the marquee letters are suitable for children's parties. They add a fun and decorative touch to celebrations without sharp edges.
• Q: What should I do if my foam board is damaged during shipping? A: If the foam board is damaged during shipping, contact customer service immediately. They can assist with replacements for damaged items.