Frequently Asked Questions

• Q: What is the size of the marquee light up letter? A: The marquee light up letter measures three feet or ninety-one centimeters in height.
• Q: What materials are used in the marquee letters? A: The marquee letters are made of foam board, providing a lightweight yet sturdy design.
• Q: How many pieces are included in the package? A: The package includes five pieces: one marquee light up letter base, two mosaic frame side walls, one back stand, and one string bulb.
• Q: How do I assemble the marquee letters? A: To assemble the marquee letters, you need to use a hot glue gun to piece together the pre-cut foam board components.
• Q: Can I customize the letters for different events? A: Yes, you can customize the letters to spell out names, words, or phrases for various occasions like weddings and parties.
• Q: Is installation required for this product? A: Yes, installation is required as the marquee letters come pre-cut and need assembly with a hot glue gun.
• Q: How do I care for the marquee letters? A: To keep the marquee letters in good condition, avoid exposure to moisture and store them in a dry place when not in use.
• Q: Are the materials safe for indoor use? A: Yes, the foam board used in the marquee letters is safe for indoor use, providing a decorative ambiance without harmful effects.
• Q: What should I do if a component is missing or damaged? A: If a component is missing or damaged, you can contact customer service for a prompt replacement as part of their sale service.
• Q: Can this product be used outdoors? A: No, the marquee letters are designed primarily for indoor use, as exposure to outdoor elements may damage the foam board.
• Q: What kind of light bulb is included? A: The package includes one string bulb, designed to illuminate the marquee letters and enhance their decorative appeal.
• Q: How do I clean the marquee light up letters? A: To clean the marquee letters, gently wipe them with a dry cloth to remove dust and avoid using liquids that may damage the foam board.
• Q: Are these marquee letters suitable for outdoor events? A: No, these marquee letters are not recommended for outdoor events due to their foam board construction.
• Q: What if the light bulb does not work? A: If the light bulb does not work, you can request a replacement as part of the product's sale service guarantee.
• Q: How should I store the marquee letters when not in use? A: Store the marquee letters in a cool, dry place, ideally in their original packaging to prevent damage.