Frequently Asked Questions

• Q: What is the size of the marquee light up letters? A: The marquee light up letters are three feet tall, which is approximately ninety-one centimeters.
• Q: What materials are used in the marquee letters? A: The marquee letters are made of foam board, providing a lightweight and customizable design.
• Q: What color is the mosaic frame of the letters? A: The mosaic frame color is white, allowing it to blend well with various decor themes.
• Q: How do I install the marquee letters? A: To install, assemble the pre-cut foam board pieces using a hot glue gun, which is not included.
• Q: Can I customize the marquee letters for different events? A: Yes, these letters can be customized to spell out names, words, or phrases, suitable for various occasions.
• Q: What is included in the package? A: The package includes one marquee light up letters base, one mosaic frame side walls, one back stand, one string bulb, and instructions.
• Q: How do I clean and maintain the marquee letters? A: To maintain the marquee letters, wipe them gently with a damp cloth, avoiding harsh chemicals that may damage the foam board.
• Q: Are the marquee letters safe for children's parties? A: Yes, the marquee letters are safe for children's parties, as they are made of non-toxic foam board.
• Q: What if I receive a damaged marquee letter? A: If you receive a damaged letter, you can contact customer support for a replacement, covering issues like cracked bulbs or foam board damage.
• Q: Can these letters be used outdoors? A: While the marquee letters can be used outdoors, it's recommended to protect them from moisture and harsh weather conditions.
• Q: What types of events are suitable for these marquee letters? A: These marquee letters are ideal for weddings, birthday parties, baby showers, and other festive events.
• Q: Do the letters require any special storage conditions? A: Store the letters in a cool, dry place away from direct sunlight to prevent damage to the foam board.
• Q: How long do the string bulbs last? A: The lifespan of the string bulbs can vary, but they typically last for several thousand hours of use.
• Q: Is assembly difficult for these marquee letters? A: Assembly is straightforward, requiring only basic skills to put together the foam board pieces using a glue gun.
• Q: What should I do if the light bulb is not working? A: If the light bulb is not working, you can request a replacement through customer service for a prompt resolution.