Frequently Asked Questions

• Q: What materials are used in these birthday candles? A: These birthday candles are made from synthetic materials and quality smokeless wax. They are eco-friendly and non-toxic for safe use.
• Q: What are the dimensions of the birthday candles? A: The width of each candle is one point six inches, with a number height of three inches and a total height of four point eight inches.
• Q: Are these candles suitable for outdoor use? A: No, these candles should be kept in a shaded place away from fire. They are designed for indoor celebrations.
• Q: How do I use these birthday candles? A: To use the candles, simply insert the included candlestick into the bottom of the candle and place it on the cake.
• Q: Can I use these candles for any celebration? A: Yes, these numeral candles are suitable for various celebrations including birthdays, weddings, reunions, and theme parties.
• Q: Are these candles easy to light? A: Yes, the birthday candles are easy to insert into the cake and light, burning evenly and consistently for your celebration.
• Q: How should I store these candles? A: Store the candles in a cool, dry place away from direct sunlight to prevent damage and maintain their quality.
• Q: Are there any safety instructions for using these candles? A: Yes, keep the candles away from children while burning and avoid touching them when lit to prevent burns.
• Q: Can these candles be reused? A: No, these candles are designed for one-time use, as they are handmade and may show signs of wear after lighting.
• Q: What if my candles arrive damaged? A: If your candles arrive damaged, please contact customer service for assistance and they will help resolve the issue.
• Q: How are the candles packaged for shipping? A: Each numeral candle is packaged separately in a paper box, with protective lafite inside to minimize damage during transportation.
• Q: Are these candles safe for children? A: While the candles are made from non-toxic materials, adult supervision is required when they are lit to ensure safety.
• Q: What makes these candles unique? A: These candles feature a three-dimensional design with pink sequins, adding a vibrant touch to your birthday cake.
• Q: Is there a return policy for these candles? A: Yes, there is a return policy. If you are not satisfied with your purchase, you can return the candles within the specified time frame.
• Q: What should I do if the candles are not burning evenly? A: If the candles do not burn evenly, check if they are inserted correctly and ensure they are kept away from drafts.