Frequently Asked Questions

• Q: What materials are used in the Mash'ems Hatch'ems? A: The Mash'ems Hatch'ems are made of plastic. This durable material ensures that the toy is both safe and fun for children.
• Q: What are the dimensions of the Mash'ems Hatch'ems? A: The dimensions are approximately two point thirty-six inches in length, two point seventy-six inches in width, and two point seventy-six inches in height. These compact dimensions make it easy for kids to handle and play with.
• Q: How many characters can be collected with the Mash'ems Hatch'ems? A: There are six unique characters to collect in the Mash'ems Hatch'ems series. Each purchase includes one character, and styles may vary.
• Q: How do you play with the Mash'ems Hatch'ems? A: To play, simply pop the lip and bop the top of the egg. This will crack it open and reveal a squishy dino character that magically grows. It's a fun surprise for kids!
• Q: Is the Mash'ems Hatch'ems suitable for all ages? A: Yes, the Mash'ems Hatch'ems are designed for children ages four and up. Ensure that young children are supervised during play due to small parts.
• Q: How do you collect all the characters? A: To collect all characters, purchase multiple Mash'ems Hatch'ems. Since styles may vary, you might need to buy several to find all six unique designs.
• Q: How should I clean the Mash'ems Hatch'ems? A: To clean the Mash'ems Hatch'ems, wipe them with a damp cloth. Avoid submerging them in water to maintain their squishy texture and durability.
• Q: Are the materials safe for children? A: Yes, the plastic used in the Mash'ems Hatch'ems is safe for children. It meets safety standards for toys, ensuring peace of mind for parents.
• Q: How should I store the Mash'ems Hatch'ems? A: Store the Mash'ems Hatch'ems in a cool, dry place away from direct sunlight. This helps preserve the quality of the plastic and the squishy texture.
• Q: What if the Mash'ems Hatch'ems arrives damaged? A: If your Mash'ems Hatch'ems arrives damaged, contact the retailer for a replacement or refund. Keep the original packaging for reference.
• Q: Can I return the Mash'ems Hatch'ems if my child doesn't like it? A: Yes, most retailers allow returns if the item is unused and in its original packaging. Check the specific return policy of the store where you purchased it.
• Q: Are there any choking hazards with the Mash'ems Hatch'ems? A: Yes, the Mash'ems Hatch'ems may present a choking hazard for children under four years old due to small parts. Supervision is recommended during play.
• Q: How can I ensure my child plays safely with the Mash'ems Hatch'ems? A: To ensure safe play, supervise your child while they use the Mash'ems Hatch'ems and keep small parts away from younger siblings.
• Q: What makes the Mash'ems Hatch'ems unique compared to other toys? A: The Mash'ems Hatch'ems are unique due to their cracking and hatching feature, providing a fun surprise element as children discover which character they get.
• Q: Is there a warranty for the Mash'ems Hatch'ems? A: Warranties may vary by retailer. Check with the seller to see if a warranty is offered for the Mash'ems Hatch'ems.
• Q: What can I do if the dino inside doesn't hatch properly? A: If the dino inside doesn't hatch properly, try gently pressing the lip and top again. If issues persist, consider contacting customer support for assistance.