Frequently Asked Questions

• Q: What are the materials used in these shoes? A: The shoes are made of super fiber leather for the upper material and rubber for the sole. Additionally, the wheels are constructed from PU, ensuring durability and performance.
• Q: What size are these shoes available in? A: These shoes are currently available in a US size five and a half. It's recommended to check the size chart for the best fit.
• Q: What is the wheel type of these shoes? A: The shoes feature a double row wheel type. This design enhances stability and control while skating.
• Q: How do I use the retractable wheels? A: To use the retractable wheels, hold down the button at the back of the shoe and pull the wheels out. Release the button to lock them in place.
• Q: Are these shoes suitable for beginners? A: Yes, these shoes are suitable for beginners, but users must weigh less than one hundred kilograms for optimal safety.
• Q: What is the recommended maximum weight for professional users? A: Professional users should weigh no more than ninety kilograms. This weight limit helps ensure safe use of the shoes.
• Q: How do I care for these shoes? A: To maintain the shoes, clean them with a damp cloth and avoid submerging them in water. Store them in a cool, dry place.
• Q: Are there any safety precautions I should take? A: Yes, children must be supervised by an adult while wearing these shoes for safety. It's important to be cautious when first using the retractable wheels.
• Q: Can these shoes be used for skating in parks? A: Yes, these shoes are designed for skating in parks and other flat surfaces. They provide flexibility for both skating and regular walking.
• Q: What should I do if the shoes arrive damaged? A: If the shoes arrive damaged, contact customer support immediately for a return or exchange. Ensure to keep the original packaging for any claims.
• Q: Is there a warranty on these shoes? A: Yes, the shoes come with a warranty covering manufacturing defects. Please refer to the product documentation for detailed warranty information.
• Q: How do I choose the right size if my feet are wider? A: If your feet are wider, it's recommended to select a larger size based on the size chart provided with the product.
• Q: Are these shoes breathable? A: Yes, the interior material is designed for high ventilation, ensuring comfort during use. The breathable net helps keep feet cool.
• Q: Can these shoes be used as regular sneakers? A: Yes, these shoes can be used as regular sneakers when the wheels are retracted. They are versatile for both skating and casual wear.
• Q: What makes these shoes a good gift idea? A: These shoes are unique with their hidden wheels and are suitable for various occasions like birthdays and Christmas, making them a fun gift.