Frequently Asked Questions

• Q: What are the dimensions of the puzzle? A: The puzzle measures twenty-seven point five inches by nineteen point seven inches when completed. It is a large size, making it ideal for display.
• Q: What materials are used in this puzzle? A: The puzzle is made from premium quality cardstock that is non-toxic and recycled. This ensures both durability and environmental friendliness.
• Q: How many pieces does this puzzle have? A: This puzzle contains one thousand pieces. It's designed for adults and provides a challenging yet enjoyable experience.
• Q: How do I assemble the puzzle? A: To assemble the puzzle, start by sorting the pieces by color and edge. Use the included A3-sized color poster as a reference to guide you.
• Q: Is this puzzle suitable for beginners? A: Yes, this puzzle is suitable for beginners and experienced puzzlers alike. The colorful art and distinct shapes make it engaging for all skill levels.
• Q: What age group is this puzzle recommended for? A: The puzzle is recommended for individuals aged twelve years and up. It provides a stimulating challenge for teens and adults.
• Q: How should I care for the puzzle? A: To maintain the puzzle, keep it stored in a cool, dry place away from direct sunlight. Avoid exposure to moisture to prevent damage.
• Q: Can I clean the puzzle pieces? A: Yes, you can clean the puzzle pieces gently with a dry cloth. Avoid using water or other cleaning solutions to prevent damage to the artwork.
• Q: How do I store the puzzle when not in use? A: It is best to store the puzzle in its original box or a dedicated puzzle storage container. This keeps the pieces safe and organized.
• Q: What if a puzzle piece is missing? A: If a puzzle piece is missing, please contact the manufacturer for assistance. They may offer replacements or solutions for missing pieces.
• Q: How does this puzzle compare to others in its category? A: This puzzle stands out due to its premium materials and unique artwork by independent artists. It's designed for both enjoyment and environmental sustainability.
• Q: Is this puzzle suitable for family activities? A: Yes, this puzzle is perfect for family activities. It encourages teamwork and provides a fun way to spend time together.
• Q: Are there other designs available? A: Yes, Elena Essex offers a variety of puzzle designs featuring different themes and artworks. Explore their collection for more options.
• Q: Is the puzzle safe for young children? A: While the puzzle is recommended for ages twelve and up, younger children should be supervised as small pieces may pose a choking hazard.
• Q: What should I do if the puzzle arrives damaged? A: If the puzzle arrives damaged, please reach out to customer support for a replacement or refund. They will provide guidance on the return process.
• Q: Does this puzzle come with a poster? A: Yes, the puzzle includes an A3-sized color poster. This poster can help you complete the puzzle by serving as a visual reference.