Frequently Asked Questions

• Q: What material is the puzzle made of? A: The puzzle is made of basswood, which is one eighth inch thick. This natural wood varies in grain color for each piece.
• Q: What are the dimensions of the puzzle? A: The puzzle measures five point seventy-five inches in length, three point five inches in width, and zero point twenty-five inches in height.
• Q: Is the puzzle suitable for all ages? A: Yes, the puzzle is suitable for all ages. It can be enjoyed by children and adults alike as a fun activity.
• Q: How do you use the puzzle for a surprise reveal? A: To use the puzzle for a surprise reveal, assemble the pieces and present it as a gift. You can write a message on the back for a personal touch.
• Q: Can multiple people work on the puzzle at once? A: Yes, multiple people can work on the puzzle together. It is a great activity for family and friends to enjoy.
• Q: How do I care for the puzzle? A: To care for the puzzle, avoid exposure to moisture and direct sunlight. Store it in a cool, dry place to maintain its quality.
• Q: Can the pieces be glued together? A: Yes, the puzzle pieces can be glued together. This allows you to create a keepsake after completing the puzzle.
• Q: Is the puzzle delivered in a gift box? A: Yes, the puzzle arrives in a gift box. This makes it an ideal ready-to-gift item for special occasions.
• Q: What if the puzzle arrives damaged? A: If the puzzle arrives damaged, you can contact customer service for assistance. They offer easy returns and excellent communication.
• Q: Does the puzzle feature any unique designs? A: Yes, the puzzle features a unique laser engraving design. Each piece is crafted for a personalized touch.
• Q: Is this puzzle suitable for a romantic proposal? A: Yes, the puzzle can be used for a romantic proposal. It serves as a creative way to reveal your plans.
• Q: Can I write on the back of the puzzle? A: Yes, you can write on the back of the puzzle with a permanent marker. This allows you to personalize it further.
• Q: What type of customer service can I expect? A: You can expect superior customer service from a US-based family-owned business. They focus on excellent communication and support.
• Q: Is this puzzle appropriate for gift-giving? A: Yes, the puzzle is appropriate for gift-giving. It is a thoughtful and memorable gift for various occasions.
• Q: How does this puzzle differ from others? A: This puzzle differs from others due to its personalized laser engraving and the ability to create a keepsake after use.
• Q: Is the wood used safe and non-toxic? A: Yes, the basswood used in the puzzle is safe and non-toxic, making it suitable for all users.