Frequently Asked Questions

• Q: What materials are the Glo Pals made of? A: The Glo Pals are made of plastic. This material is safe for children's play and meets all US safety standards.
• Q: What are the dimensions of each Glo Pal cube? A: Each Glo Pal cube measures four point six five inches in length, zero point six inches in width, and four point seven six inches in height.
• Q: How many light-up cubes come with the Glo Pals set? A: The Glo Pals set includes one Julia character and six orange light-up cubes. Four additional light-up cubes are tucked inside the main box.
• Q: How do I activate the Glo Pals? A: To activate the Glo Pals, simply drop the cubes into water. They light up automatically when they come into contact with water.
• Q: Can I use the Glo Pals in a bath? A: Yes, the Glo Pals are perfect for bath time. They can also be used in water tables, baby pools, and more.
• Q: Are Glo Pals suitable for young children? A: Yes, Glo Pals are designed for children and are safe for play. They support sensory development and are ideal for sensory play gifts.
• Q: How do I clean the Glo Pals after use? A: To clean the Glo Pals, simply rinse them with fresh water after use. Allow them to dry completely to maintain their quality.
• Q: Can I recycle the Glo Pals? A: Yes, Glo Pals can be recycled. Please contact the manufacturer for specific recycling instructions.
• Q: Are Glo Pals safe for my child? A: Yes, Glo Pals exceed all US safety standards. The non-lithium batteries are hermetically sealed to ensure safety.
• Q: What should I do if my Glo Pals do not light up? A: If your Glo Pals do not light up, check to ensure they are fully submerged in water without air bubbles. If the issue persists, contact customer support.
• Q: What is the battery life of the Glo Pals cubes? A: Each Glo Pal cube lasts a minimum of sixteen lighted hours or about thirty days with regular use.
• Q: How long does it take for Glo Pals to dry? A: Glo Pals dry within a few hours after being removed from water. Ensure they are completely dry before storing.
• Q: Are there any hazardous materials in Glo Pals? A: No, Glo Pals do not contain any hazardous materials. They are BPA and phthalates free for safe play.
• Q: How do I remove air bubbles from the Glo Pal cubes? A: To remove air bubbles, swish the Glo Pal around in water face down. Ensure the light-up cube is fully saturated.
• Q: What if my Glo Pals arrive damaged? A: If your Glo Pals arrive damaged, contact customer support for assistance with returns or exchanges.
• Q: Can I replace the batteries in the Glo Pals? A: No, the batteries in Glo Pals are hermetically sealed and cannot be replaced or recharged.