Frequently Asked Questions

• Q: What are the dimensions of the Glow Guards Light up Musical Elephant Rocking Horse? A: The dimensions are twenty-five inches long, ten inches wide, and twenty inches high. This size is suitable for toddlers aged one to three.
• Q: What materials are used in the construction of this rocking horse? A: This rocking horse is made from plush material and has a wooden structure. The plush filling is made of pp cotton for comfort.
• Q: Is there a weight limit for the rocking horse? A: Yes, the weight limit is not specified, but it is designed for toddlers aged one to three years. It should safely support children within this age range.
• Q: How do you activate the light and music features? A: Press the lighting button to activate the colorful lights and the music button to play songs. You will need three AAA batteries, which are not included.
• Q: Is this rocking horse suitable for outdoor use? A: No, it is designed for indoor use only. The wooden structure and plush material are intended for safe play inside.
• Q: How should I clean the plush material? A: To clean the plush material, spot clean with a damp cloth and mild soap. Avoid machine washing to maintain its shape and integrity.
• Q: Can the battery compartment be easily accessed? A: Yes, the battery compartment is designed for easy access. Simply unscrew the cap to insert or replace the batteries.
• Q: What safety features does the rocking horse include? A: The rocking horse includes a small safety protective seat to prevent falls. The wooden railings are polished to avoid scratches.
• Q: Is the rocking horse safe for babies under one year old? A: No, this rocking horse is not recommended for babies under one year old. It is designed for toddlers aged one to three years for safety.
• Q: How long do the lights stay on after activation? A: The lights will automatically turn off after fifteen minutes of inactivity. This feature helps conserve battery life.
• Q: What type of music does the rocking horse play? A: The rocking horse plays ten different beautiful music tracks. You can cycle through the songs using the music button.
• Q: Is there a warranty for this product? A: Yes, Glow Guards typically offers a warranty for their products. Please check the packaging or contact customer service for specific details.
• Q: What is the weight of the rocking horse? A: The weight of the rocking horse is not specified, but it is designed to be easily moved by adults while remaining stable for children.
• Q: Can I return the rocking horse if my child doesn’t like it? A: Yes, you can return the rocking horse within the return policy period if your child does not like it. Check the seller's return policy for specifics.
• Q: Does the product come with customer support? A: Yes, Glow Guards offers online customer service. You can reach out via Amazon message for any questions before or after purchase.