Frequently Asked Questions

• Q: What are the dimensions of the OwnMy luggage wheels? A: The luggage wheels have an outer diameter of sixty millimeters and a width of seventeen millimeters.
• Q: What materials are the wheels made of? A: The wheels are made of high-quality rubber and metal, ensuring durability and smooth rolling.
• Q: What is included in the package? A: The package includes two black rubber wheels, two thirty-two millimeter axles, two thirty-five millimeter axles, four axle screws, four washers, and two wrenches.
• Q: How do I install the replacement wheels? A: To install, cut off the old pole or drill out the riveted axle bolt, then attach the new wheels using the provided screws and washers.
• Q: Are these wheels suitable for all luggage types? A: These wheels are suitable for most single-wheel rolling luggages, but it's essential to measure your old wheels for compatibility.
• Q: How do I ensure a proper fit for my luggage? A: Measure the diameter and width of your old wheels, as well as the axle lengths, to ensure the new wheels fit correctly.
• Q: What are the cleaning instructions for these wheels? A: To keep the wheels in good condition, wipe them clean with a damp cloth and avoid exposing them to harsh chemicals.
• Q: How do I store these replacement wheels? A: Store the wheels in a cool, dry place away from direct sunlight to prevent deterioration of materials.
• Q: What should I do if the wheels arrive damaged? A: If the wheels arrive damaged, please contact customer support for assistance with a return or exchange.
• Q: Is there a warranty for these luggage wheels? A: Yes, there is a warranty that covers manufacturing defects; please check the product details for specific terms.
• Q: Can these wheels be used on heavy-duty luggage? A: Yes, these wheels are designed to be durable and can be used on heavy-duty luggage as long as the specifications match.
• Q: Are these wheels quiet during use? A: Yes, the rubber material is designed to provide smooth and quiet rolling, making your travel experience more enjoyable.
• Q: How long do these wheels typically last? A: With proper care, these wheels can last for several years, depending on usage and conditions.
• Q: Do I need special tools for installation? A: No special tools are required; the package includes wrenches to assist with the installation process.
• Q: What is the maximum weight capacity for these wheels? A: While the wheels can support standard luggage weights, it's best to not exceed forty kilograms for optimal performance.