Frequently Asked Questions

• Q: What is the size of the puzzle? A: The puzzle measures twenty inches by thirty inches. This large size makes it easy for families to gather around and enjoy assembling it together.
• Q: How many pieces does the puzzle have? A: The puzzle contains one thousand fourteen pieces. This piece count offers a challenging yet enjoyable experience for all ages.
• Q: What is the puzzle's format? A: The puzzle is designed in a vertical or portrait format. This orientation enhances the visual appeal of your chosen photo.
• Q: How can I personalize the puzzle? A: You can personalize the puzzle by uploading a favorite photo. Just ensure the image is in a standard two to three or three to two format for best results.
• Q: Is this puzzle suitable for all ages? A: Yes, the puzzle is suitable for ages six and up. This makes it an excellent family activity for various age groups.
• Q: How do I create a custom puzzle? A: To create a custom puzzle, upload your selected photo on the product page. The company will then transform it into a unique puzzle for you.
• Q: What materials is the puzzle made of? A: The puzzle is printed and laminated on sturdy chipboard backing. This ensures durability and a high-quality finish for your personalized design.
• Q: How should I store the puzzle? A: Store the puzzle in the original box, which features an image of your photo. This helps keep all pieces together and makes it easy to find.
• Q: Is the puzzle safe for small children? A: No, the puzzle is not safe for children under three years. It poses a choking hazard due to small pieces.
• Q: Can I return the puzzle if I am not satisfied? A: Yes, you can return the puzzle if it does not meet your expectations. Be sure to check the return policy for specific instructions.
• Q: What if the puzzle arrives damaged? A: If the puzzle arrives damaged, contact customer support immediately. They will assist you with a replacement or refund.
• Q: How can I clean the puzzle? A: To clean the puzzle, gently wipe it with a dry cloth. Avoid using water or cleaning agents to preserve the quality of the image.
• Q: Is there a warranty for this puzzle? A: There is no specific warranty for the puzzle. However, customer satisfaction is prioritized, and issues are addressed promptly.
• Q: Is this puzzle a good gift for Mother's Day? A: Yes, it is an excellent gift for Mother's Day. The personalized touch makes it a thoughtful and memorable present for moms.
• Q: How long does it take to receive the puzzle after ordering? A: Delivery times vary, but typically, you can expect to receive the puzzle within a few days to a couple of weeks, depending on your location.