Frequently Asked Questions

• Q: What materials is the jigsaw puzzle made of? A: The jigsaw puzzle is made of premium quality paper. This ensures durability and a satisfying tactile experience during assembly.
• Q: What are the dimensions of the completed puzzle? A: The completed puzzle measures twenty-four inches in length and eighteen inches in width. This size makes it a perfect fit for most tabletops.
• Q: How many pieces does this puzzle contain? A: The puzzle contains five hundred interlocking pieces. Each piece has a unique shape, adding to the challenge and enjoyment.
• Q: How do I set up the Christmas puzzle? A: To set up, simply unbag the pieces and spread them out on a flat surface. Use the included poster for reference as you assemble.
• Q: Is this puzzle suitable for beginners? A: Yes, this puzzle is suitable for beginners and experienced puzzlers alike. The light-up feature adds a fun twist for all ages.
• Q: How do I use the LED lights with the puzzle? A: To use the LED lights, insert two AA batteries into the provided compartment. Once activated, the lights will illuminate the completed puzzle.
• Q: How do I clean and maintain the puzzle? A: To clean, gently wipe the surface with a dry cloth. Avoid using water to prevent damage to the paper material.
• Q: Can I store the puzzle after completing it? A: Yes, you can store the puzzle once completed. Use the included puzzle glue to preserve it, then display it as art.
• Q: Is the puzzle safe for children? A: Yes, the puzzle is made with non-toxic materials and is safe for children under adult supervision. However, it is recommended for ages twelve and up.
• Q: What if the puzzle pieces arrive damaged? A: If any pieces are damaged upon arrival, please contact customer support for assistance. They will guide you through the return or replacement process.
• Q: What is the return policy for this product? A: The return policy allows returns within thirty days of purchase. Items must be unused and in original packaging to qualify.
• Q: Does the puzzle require any special batteries? A: No, the puzzle uses standard two AA batteries which are widely available. You can easily find replacements at most stores.
• Q: Can I use the puzzle glue on other puzzles? A: Yes, the puzzle glue can be used on other puzzles as well. It’s ideal for preserving any completed jigsaw puzzle for display.
• Q: What is the theme of the puzzle artwork? A: The puzzle features a festive holiday scene titled 'Christmas Facade' by Dominic Davison. It beautifully captures the spirit of the season.
• Q: Does this puzzle come with instructions? A: Yes, the puzzle includes complete instructions for assembly and using the LED lights. This ensures a smooth puzzling experience.