Frequently Asked Questions

• Q: What materials are used in the giraffe figurine? A: The giraffe figurine is made of glass and decorated with real twenty-two karat gold. This gold is baked in high heat to ensure its permanence.
• Q: What are the dimensions of the giraffe figurine? A: The dimensions are one and a half inches wide, three and a half inches long, and six and a half inches high. This size makes it a perfect collectible.
• Q: Is this a handmade item? A: Yes, each giraffe figurine is individually handmade by Thai artisans. Each piece exhibits its own unique characteristics due to the individual artist's technique.
• Q: How do I display the giraffe figurine? A: You can display the giraffe figurine on a shelf, table, or in a display case. Its unique design makes it an attractive decorative piece for any setting.
• Q: Can this figurine be used as a gift? A: Yes, it makes a perfect gift for various occasions like birthdays or anniversaries. Its uniqueness adds a personal touch to your gift-giving.
• Q: Is there a specific way to clean the glass figurine? A: Yes, it is recommended to clean the giraffe figurine gently with a soft, dry cloth. Avoid using harsh chemicals to preserve its beauty.
• Q: How should I store the giraffe figurine? A: You should store the giraffe figurine in a dry and secure location. Keeping it in its original packaging can help protect it from damage.
• Q: Is the giraffe figurine safe for children? A: No, this figurine is not recommended for children. It is a collectible item made of glass and may break if handled roughly.
• Q: What occasions are suitable for gifting this figurine? A: This figurine is suitable for occasions such as birthdays, holidays, and as a thoughtful gift for collectors. Its uniqueness makes it special.
• Q: Are there other designs available in this collection? A: Yes, Sansukjai offers a variety of other glass figurines in different designs. Each piece is crafted with the same attention to detail.
• Q: What if my giraffe figurine arrives damaged? A: If your figurine arrives damaged, you should contact the seller for assistance. They can guide you through the return or exchange process.
• Q: Is there a warranty on the giraffe figurine? A: Typically, there is no official warranty on collectible figurines. However, check with the seller for their specific policies on returns and damages.
• Q: How long does shipping usually take? A: Shipping times may vary, but standard delivery usually takes between five to seven business days. Check with the seller for exact estimates.
• Q: Can I customize the giraffe figurine? A: No, customization is not available for this figurine. Each piece is unique and crafted as is, reflecting the artisan's creativity.
• Q: What are the care instructions for the giraffe figurine? A: Care instructions include keeping it dust-free and cleaning with a soft cloth. Avoid exposing it to extreme temperatures or direct sunlight.
• Q: Is this giraffe figurine eco-friendly? A: Yes, the materials used in crafting this figurine are sourced responsibly. The artisan techniques promote sustainable craftsmanship.