Frequently Asked Questions

• Q: What are the dimensions of the Shopkins Cutie Cars Splash 'n' Go Spa Wash Playset? A: The playset measures five point twelve inches in length, sixteen point seventy-seven inches in width, and ten point twenty-four inches in height.
• Q: What material is the playset made from? A: The Shopkins Cutie Cars Splash 'n' Go Spa Wash Playset is made from plastic.
• Q: Does the playset include any accessories? A: Yes, the playset includes an exclusive Color Change Cutie, a Mini Shopkin, a Deco Brush, and a Collector's Guide.
• Q: How do you customize the Color Change Cuties? A: You customize the Color Change Cuties by submerging them in water and then decorating them at the detailing station.
• Q: Is there an age recommendation for this playset? A: The playset is recommended for children aged three years and older due to small parts.
• Q: How do I use the Splash 'n' Go Spa Wash? A: To use the spa, ride the elevator up, submerge your Color Change Cutie in water, and decorate it using the Deco Brush.
• Q: Can multiple Color Change Cuties fit in the playset at once? A: Yes, multiple Color Change Cuties can be customized at the detailing station, but only one can be submerged in the spa wash at a time.
• Q: How do I clean the Spa Wash Playset? A: You can clean the playset with a damp cloth and mild soap; avoid submerging electronic components in water.
• Q: Is the playset safe for young children? A: Yes, the playset is designed with safety in mind for children ages three and up, but supervision is recommended during play.
• Q: What if my playset arrives damaged? A: If your playset arrives damaged, you can contact customer support for assistance with returns or exchanges.
• Q: How do I store the playset when not in use? A: Store the playset in a cool, dry place, preferably in its original packaging, to keep it safe from damage.
• Q: Are the Color Change Cuties refillable or reusable? A: Yes, the Color Change Cuties can be reused multiple times by changing their colors in water.
• Q: Can I purchase additional Color Change Cuties separately? A: Yes, additional Color Change Cuties can be purchased separately to enhance the play experience.
• Q: Is there a warranty on the playset? A: The playset typically comes with a manufacturer's warranty; check the packaging for specific terms and conditions.
• Q: What should I do if the Deco Brush gets damaged? A: If the Deco Brush is damaged, you can contact customer service for replacement options or find compatible brushes.