Frequently Asked Questions

• Q: What are the dimensions of the Supmay Carrying Case? A: The dimensions are four point six one inches long, three point one two inches wide, and two point two nine inches high. This compact size makes it easy to carry.
• Q: What material is the carrying case made from? A: The carrying case is made from Ethylene Vinyl Acetate, a durable material known for its shockproof and water-resistant properties. This ensures your digital pet is well protected.
• Q: Is this carrying case suitable for all Bitzee toys? A: Yes, this case is specifically designed for Bitzee Disney Interactive Toys as well as Bitzee Magicals Interactive Toys. It is tailored for a perfect fit.
• Q: How do I carry the Supmay Carrying Case? A: The case features a comfortable hand strap that makes it easy to carry. You can also place it in your bag, backpack, or luggage for convenience.
• Q: Can I fit batteries or accessories in this case? A: Yes, there is an extra zipper mesh bag included for storing batteries or other small accessories. This keeps everything organized.
• Q: Is the carrying case lightweight? A: Yes, the carrying case is lightweight and compact, making it ideal for travel. It won't add significant weight to your bag.
• Q: How do I clean the Supmay Carrying Case? A: To clean the case, simply wipe it down with a damp cloth. Avoid using harsh chemicals to preserve the material.
• Q: Is the carrying case waterproof? A: Yes, the hard EVA shell is water-resistant, protecting your Bitzee toy from splashes and spills. However, it's best not to submerge it in water.
• Q: Can I return the carrying case if I don't like it? A: Yes, there is typically a return policy for this product. Check the seller's guidelines for specific return instructions.
• Q: What should I do if my carrying case arrives damaged? A: If the carrying case arrives damaged, contact customer support immediately for a replacement or refund. Provide photos if necessary.
• Q: Is this case good for kids? A: Yes, this carrying case is ideal for children and fans of digital pets. It makes a great gift for birthdays and holidays.
• Q: How does the double zipper design work? A: The double zipper design allows easy access to your Bitzee toy. It ensures that the toy stays securely inside while allowing quick retrieval.
• Q: Is the Supmay Carrying Case suitable for travel? A: Yes, this case is designed for travel, making it convenient to share with friends and family anywhere on the go.
• Q: What kind of protection does the carrying case provide? A: The carrying case offers full-body protection against drops, scratches, bumps, and dust. It's designed to keep your toy safe under various conditions.
• Q: What makes this carrying case a perfect gift? A: The carrying case is a perfect gift due to its tailored design for Bitzee toys, protective features, and stylish look. It's practical and fun for any digital pet enthusiast.