Frequently Asked Questions

• Q: What material is the travel cover made of? A: The travel cover is made of silicone. This material provides a soft and flexible sleeve, ensuring dust-proof and shock-resistant protection for your digital pet.
• Q: What are the dimensions of the travel cover? A: The travel cover measures two point ninety-three inches in length, two point three inches in width, and two point thirteen inches in height. These dimensions make it a compact accessory for your Bitzee interactive toy.
• Q: Is the travel cover compatible with other brands of digital pets? A: No, the travel cover is only compatible with the Bitzee original version. It does not fit or work with digital pets from other brands.
• Q: How do I use the travel cover? A: To use the travel cover, simply slip your Bitzee digital pet into the silicone sleeve. The cover also includes a silicone rope for easy carrying.
• Q: Is the travel cover suitable for outdoor use? A: Yes, the travel cover is suitable for outdoor use. Its shock-resistant and dust-proof features help protect your digital pet during outdoor adventures.
• Q: Can I wash the silicone cover? A: Yes, you can wash the silicone cover. It is recommended to use mild soap and water to clean it, ensuring it remains hygienic for your digital pet.
• Q: How should I store the travel cover when not in use? A: Store the travel cover in a cool, dry place when not in use. Ensure it is free from moisture to maintain its durability and flexibility.
• Q: Is the travel cover safe for children? A: Yes, the travel cover is safe for children. Made from non-toxic silicone, it is designed to be gentle and safe for all users.
• Q: How can I carry my digital pet with the travel cover? A: You can carry your digital pet easily using the included silicone rope. This feature allows you to take your Bitzee anywhere comfortably.
• Q: Does the travel cover come with any warranty? A: Yes, the product typically comes with a limited warranty. Please refer to the packaging or contact the manufacturer for specific warranty details.
• Q: What if the travel cover arrives damaged? A: If the travel cover arrives damaged, you should contact the seller immediately. They will guide you through the return or exchange process.
• Q: Is the travel cover easy to install? A: Yes, the travel cover is very easy to install. Just slide your Bitzee digital pet into the sleeve, and it’s ready to use.
• Q: Can I use the travel cover with other accessories? A: Yes, you can use the travel cover with other accessories designed for Bitzee. However, ensure compatibility with each accessory.
• Q: What color options are available for this travel cover? A: The travel cover is available in blue. This vibrant color adds a fun touch to your Bitzee digital pet.
• Q: Are there any additional items included with the travel cover? A: No, the travel cover includes only the silicone sleeve and the silicone rope. Digital pets are not included.
• Q: How does the silicone material benefit the travel cover? A: The silicone material provides excellent shock resistance and dust protection, ensuring your digital pet is safe from scratches and dirt.