Frequently Asked Questions

• Q: What are the dimensions of the MasterPieces jigsaw puzzle? A: The dimensions of the puzzle are eighteen inches by twenty-four inches. This size makes it suitable for both individual and family puzzling.
• Q: What materials is the puzzle made from? A: The puzzle is made from one hundred percent recycled cardboard. This environmentally friendly material ensures safe and sustainable puzzling.
• Q: What is the thickness of the puzzle pieces? A: The puzzle features thick pieces that enhance durability and interlocking. This design provides a satisfying experience while solving.
• Q: How do I play with this jigsaw puzzle? A: To use the puzzle, spread the pieces on a flat surface and assemble them by matching edges and colors. Following the bonus poster can also help guide the assembly.
• Q: Is this puzzle suitable for children? A: Yes, this puzzle is suitable for both children and adults. The varying piece sizes cater to different skill levels and puzzling experiences.
• Q: How do I store the puzzle after use? A: To store the puzzle, keep the pieces in the original box or a dedicated storage container. Ensure they are kept in a dry place to avoid damage.
• Q: What is the care instruction for this puzzle? A: To maintain the puzzle's quality, keep it away from moisture and direct sunlight. Clean the pieces gently if they become dirty.
• Q: Does the puzzle come with a quality guarantee? A: Yes, the puzzle comes with a quality guarantee from MasterPieces. They offer a missing piece replacement policy for your peace of mind.
• Q: What age group is this puzzle designed for? A: This puzzle is designed for ages eight and up. Its complexity makes it enjoyable for both youth and adults alike.
• Q: Is this puzzle eco-friendly? A: Yes, the puzzle is made from one hundred percent recycled materials and uses non-toxic soy-based inks. This makes it a safe choice for the environment.
• Q: How do I contact customer support for the puzzle? A: You can contact MasterPieces directly for any inquiries. They provide additional support for issues like missing pieces.
• Q: What is the unique feature of the puzzle pieces? A: The puzzle features a random cut design, providing varying shapes for a unique challenge. This ensures that each puzzle-solving experience is different.
• Q: Is there a bonus included with the puzzle? A: Yes, the puzzle includes a bonus poster. This poster offers a large and detailed view to assist in solving the puzzle.
• Q: What type of finish does this puzzle have? A: The puzzle has a matte finish. This finish reduces glare, providing an improved experience while puzzling.
• Q: Can I return the puzzle if I am not satisfied? A: Yes, you can return the puzzle if you are not satisfied. Be sure to check the return policy for specific conditions.
• Q: What makes this puzzle a good choice for family game nights? A: This puzzle is a great choice for family game nights due to its varying piece sizes and engaging design. It offers fun for all ages and skill levels.