Frequently Asked Questions

• Q: What is the size of the carrying case? A: The internal size is six point eight eight inches by three point three four inches by one point four five inches. This compact design makes it easy to carry and store.
• Q: What material is the carrying case made of? A: The case is made of durable high-grade Ethylene Vinyl Acetate, also known as EVA. This material provides excellent touch and soft protection for your game devices.
• Q: How much does the carrying case weigh? A: The carrying case weighs one hundred grams. This lightweight design is perfect for travel.
• Q: How do I use this carrying case? A: Simply place your RG351P or RG351M handheld retro game device inside the case for storage. It is designed to protect your device from dirt, impact, and wear.
• Q: Can I use this case for other devices? A: Yes, while it's optimized for RG351P and RG351M, it can accommodate similarly sized handheld devices. Always check the dimensions to ensure a proper fit.
• Q: Is the case suitable for travel? A: Yes, the case is designed to be compact and lightweight, making it ideal for travel. Its hard shell offers impact resistance and dustproof features.
• Q: How do I clean the carrying case? A: To clean the case, use a damp cloth with mild soap. Avoid soaking the case in water to maintain its structural integrity.
• Q: Is the carrying case waterproof? A: The case is semi-waterproof, providing a level of protection against moisture. However, it is not fully waterproof, so avoid prolonged exposure to water.
• Q: Can I return the carrying case if I'm not satisfied? A: Yes, you can return the carrying case if it doesn't meet your expectations. Please check the specific return policy for details.
• Q: What should I do if the carrying case arrives damaged? A: If the case arrives damaged, contact customer service immediately for assistance with a replacement or return. Keep all packaging for the return process.
• Q: Is this case suitable for kids? A: Yes, the case is suitable for kids as it provides a safe storage option for their gaming devices. It's designed to protect against impacts and dirt.
• Q: What color options are available for the carrying case? A: The carrying case is available in black. This color is classic and versatile, suitable for any style.
• Q: Does the carrying case come with a warranty? A: Yes, the carrying case typically comes with a warranty. Be sure to check the details provided at the time of purchase.
• Q: What accessories are included with the carrying case? A: The sale is for the carrying case only; no device or accessories are included. Ensure you have your own gaming devices ready for use.
• Q: Is this case impact resistant? A: Yes, the carrying case has impact-resistant properties. This ensures your device is well-protected during transport.