Frequently Asked Questions

• Q: What material is this puzzle made from? A: This puzzle is made from high-quality basswood, which is one-eighth inch thick. The natural wood grain varies with each piece, adding unique character.
• Q: What are the dimensions of the puzzle? A: The puzzle measures six inches by three and a half inches. This compact size makes it perfect for a fun surprise reveal.
• Q: How many pieces does the puzzle have? A: The puzzle consists of fifteen pieces. This engaging count ensures an enjoyable challenge for all ages.
• Q: How do I complete the puzzle? A: To complete the puzzle, simply fit the pieces together like a traditional jigsaw. The laser engraving makes it visually appealing as you assemble it.
• Q: Is this puzzle suitable for children? A: Yes, the puzzle is suitable for children, but adult supervision is recommended for younger kids. It can be a fun family activity.
• Q: Can I personalize the puzzle? A: Yes, you can personalize the puzzle by writing details on the back with a permanent marker. This adds a special touch to your keepsake.
• Q: How should I clean the puzzle? A: To clean the puzzle, gently wipe it with a dry cloth. Avoid using water or cleaners, as they may damage the wood finish.
• Q: How should I store the puzzle? A: Store the puzzle in a cool, dry place. Keeping it in its gift box can help protect the pieces and maintain its quality.
• Q: Is there a warranty on the puzzle? A: Yes, there is a satisfaction guarantee offered by the manufacturer. If you're not happy with your purchase, you can contact them for assistance.
• Q: What happens if a piece arrives damaged? A: If a piece arrives damaged, you should reach out to customer service for support. They can assist with replacements or returns.
• Q: Can I use glue on the puzzle pieces? A: Yes, the puzzle pieces can be glued together for a keepsake. This allows you to preserve your completed puzzle as a memorable display.
• Q: Is this puzzle environmentally friendly? A: Yes, the puzzle is made from natural basswood, which is a renewable resource. The manufacturing process is designed to be eco-friendly.
• Q: What makes this puzzle a good gift? A: This puzzle is a unique gift that combines fun with personalization. It's perfect for surprising someone with a special announcement.
• Q: Is this product made in the USA? A: Yes, this puzzle is made by a US-based family-owned business. They prioritize superior customer service and quality products.
• Q: How do I ensure the puzzle stays in good condition? A: To keep the puzzle in good condition, avoid exposure to moisture and direct sunlight. Store it properly, and clean it gently.