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View compareFrequently Asked Questions
- Q: What is the maximum speed of the XUG Electric Scooter? A: The maximum speed is twenty-two miles per hour. This powerful speed is achieved thanks to its five hundred watt brushless motor.
- Q: How far can I travel on a single charge? A: You can travel up to twenty-three miles on a single charge. This range is possible in ECO mode with its high-capacity forty-two volt, ten-point-five amp-hour battery.
- Q: What are the dimensions of the scooter when folded? A: When folded, the scooter measures forty-seven inches long, seven inches wide, and twenty-three inches high. This compact size makes it easy to store and transport.
- Q: What material is the scooter made from? A: The scooter is made from aluminum. This lightweight material contributes to its portability while ensuring durability.
- Q: What type of tires does the scooter have? A: The scooter is equipped with ten-inch solid rubber tires. These maintenance-free tires provide excellent grip and durability across various terrains.
- Q: How do I control the scooter's features? A: You can control the scooter's features through a dedicated app available for both iOS and Android. The app allows you to monitor speed, battery, and mileage in real time.
- Q: Is this scooter suitable for commuting? A: Yes, this scooter is designed for commuting. Its powerful motor and long-range battery make it ideal for daily urban travel.
- Q: Can I ride this scooter on rough terrain? A: Yes, the scooter features a dual suspension system for a smooth ride on rough urban roads. This system absorbs shocks from potholes and uneven surfaces.
- Q: How much does the scooter weigh? A: The scooter weighs thirty-six pounds. Its lightweight design allows for easy folding and carrying.
- Q: Are there safety features included with the scooter? A: Yes, the scooter includes both front and rear braking systems enhanced with EABS anti-lock technology. It also has an LED headlight and tail light for visibility.
- Q: How do I maintain the scooter's battery? A: To maintain the battery, ensure you recharge it fully after each ride and avoid overcharging. The battery typically takes four to five hours to charge completely.
- Q: What should I do if the scooter arrives damaged? A: If the scooter arrives damaged, contact customer support immediately for assistance with returns or replacements. Ensure to keep all packaging for the return process.
- Q: Is the scooter easy to fold and carry? A: Yes, the scooter features a one-step folding design. This allows you to easily fold and carry it in seconds.
- Q: Can I use the scooter at night? A: Yes, the scooter is equipped with an LED headlight and tail light for safe riding in low-light conditions. The reflectors also enhance visibility.
- Q: Is there a warranty for the scooter? A: Yes, the scooter comes with a manufacturer's warranty. Be sure to check the details in the user manual for specific terms.

