Frequently Asked Questions

• Q: What is the weight capacity of the Zupapa trampoline? A: The weight capacity is one thousand eight hundred pounds. This makes it suitable for multiple users, ensuring safe and enjoyable jumping.
• Q: What are the dimensions of the Zupapa trampoline? A: The trampoline measures fifteen feet in diameter. It also has a height of one hundred seven inches, providing ample jumping space.
• Q: What materials are used in the Zupapa trampoline? A: The trampoline is made of hot-dip galvanized steel. This material enhances durability and resistance to corrosion, making it suitable for outdoor use.
• Q: How do I set up the Zupapa trampoline? A: To set up, follow the included instruction manual. Ensure that you have a flat surface and that all parts are securely tightened during assembly.
• Q: Is the Zupapa trampoline suitable for young children? A: Yes, it is designed for kids and family use. With safety features like a safety enclosure net, it provides a secure jumping experience.
• Q: Can adults use the Zupapa trampoline? A: Yes, adults can use it as it supports a weight capacity of one thousand eight hundred pounds. This makes it strong enough for both kids and adults.
• Q: How do I clean the Zupapa trampoline? A: To clean, use mild soap and water. Regularly check for debris on the jumping mat and ensure that the enclosure net is free of dirt.
• Q: What safety features does the Zupapa trampoline have? A: It has a patented no-gap design and an outward sloping leg structure. These features enhance safety by minimizing hazards while jumping.
• Q: How should I store the Zupapa trampoline during winter? A: It's best to disassemble and store it in a dry area. If leaving it outside, cover it with a tarp to protect it from the elements.
• Q: Is the Zupapa trampoline easy to move? A: Yes, it can be moved with a team of adults. However, it's recommended to disassemble it for easier transport.
• Q: What warranty is offered for the Zupapa trampoline? A: It comes with a ten-year warranty for the frame and a two-year warranty for the jumping mat and safety components.
• Q: Are extra safety pads included with the Zupapa trampoline? A: Yes, the trampoline includes thick and durable safety pads. They cover the springs to ensure safe jumping.
• Q: What is the maximum dynamic load capacity of the trampoline? A: The maximum dynamic load capacity is four hundred twenty-five pounds. This allows for safe usage by multiple jumpers at once.
• Q: How does the Zupapa trampoline compare to traditional trampolines? A: It features a no-gap design and double the number of net poles for added safety. This design reduces risks associated with traditional trampolines.
• Q: What if my Zupapa trampoline arrives damaged? A: In the event of damage, contact customer support for assistance. They provide solutions and replacements under warranty.
• Q: Are replacement parts available for the Zupapa trampoline? A: Yes, replacement parts are available. Zupapa offers free replacements for certain parts under the warranty.